Linda McCarthy Studio offer free tracked courier within New Zealand for all orders totaling $50 or more. Orders under $50 are charged at a flat rate of $6.
We ship within New Zealand using tracked non-signature courier services. We use Courierpost for the most part and Pass the Parcel for larger orders. Both courier companies offer nationwide delivery in 1-3 working days. Orders paid for prior to 2pm Mon – Fri will be couriered that day. Orders paid for after 2pm will be shipped the following working day. Orders placed after 2pm on Friday and over the weekend are shipped on Monday afternoon.
We email or message you a tracking number for your order at the time of shipping. If you do not receive your tracking number in your inbox please check your junkmail folder. If you do not receive a tracking number please contact us. All items should reach their destination within three working days and we like to follow up immediately on the rare occasion that items are not delivered in a timely fashion.
Please provide a secure address for delivery. If an item is delivered to the address provided and then goes missing we cannot offer a refund.
We offer Saturday delivery as an upgrade to our regular Mon-Fri courier service. When choosing the Saturday option please first check to see if you are served by a Saturday driver in your area. We cannot offer Saturday delivery to our rural customers.
We ship internationally using Courierpost tracked services. We charge a flat rate of NZ$15 to Australia and NZ$40 to the rest of the world.
Please allow 1-2 weeks for your international order to arrive.
We're sure that you will love your new Linda McCarthy Studio clothing purchased through our website. But just in case we offer a no-fuss return policy on our clothing.
If for any reason you wish to return your clothing you may do so as long as you make contact with us and post your item within seven days, worn only to try on, in brand new condition with the tags on. You will be entitled to a full refund or exchange.
If you have used the Laybuy or Afterpay payment gateway your refund will be less their 4.75% admin fee.
Return shipping is at your own expense. Linda McCarthy Studio will pay shipping to you up to twice per transaction (on orders over NZ$50).
Overseas customers pay shipping on exchanges.
We do not accept returns on sale items or on items that have been on lay-by for longer than our six week layby period.
In Store Purchases
If you purchased our clothing in store, at an event or other such occasion where you had the opportunity to try the clothing on first, then you may only return the clothing for repair or refund if it is defective.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale and/or discontinued items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3/19 Herbert Road Mt Eden 1024 Auckland NZ
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 3/19 Herbert Road Mt Eden 1024 Auckland New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.