Refund policy

Returns

Website orders
We're sure that you will love your new Linda McCarthy Studio clothing purchased through our website. But just in case we offer a no-fuss return policy on our clothing.
If for any reason you wish to return your clothing you may do so as long as you make contact with us and post your item within seven days, worn only to try on, in brand new condition with the tags on. You will be entitled to a full refund or exchange.

If you have used the Laybuy or Afterpay payment gateway your refund will be less their 4.75% admin fee.

Return shipping is at your own expense. Linda McCarthy Studio will pay shipping to you up to twice per transaction (on orders over NZ$50).

Overseas customers pay shipping on exchanges.

We do not accept returns on sale items or on items that have been on lay-by for longer than our six week layby period.

In Store Purchases
If you purchased our clothing in store, at an event or other such occasion where you had the opportunity to try the clothing on first, then you may only return the clothing for repair or refund if it is defective.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lindamccarthystudio@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale and/or discontinued items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lindamccarthystudio@hotmail.com and send your item to: 119 Ponsonby Road  Auckland 1011 New Zealaand

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 119 Ponsonby Road Auckland 1011 New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.