Customer service is of the most importance in our shop and online. We are happy to assist you in-store, with phone orders or click and collect orders. Thank you.
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Shipping and Returns Policy

Attention: All products purchased at the time of Level 4 will be shipped asap after shipping restrictions are lifted. Thank you for purchasing during this time it helps our business keep going.

At Linda McCarthy Studio our goal is to offer you the best shipping options no matter where you live. 

Please read our shipping policies. If you have any inquires please contact us by email at lindamccarthystudio@hotmail.com

Domestic:

  • Processing Time: Order verification, quality check and packaging. Please allow up to 2 days to dispatch your order.
  • New Zealand Orders: We post via NZ Post. Please allow 3 - 7 working days for delivery from mailing date. All orders are sent with a tracking number. Your tracking number will be sent to you via email. NZ Post Tracking Tool.                                                                                              
  • Click and Collect for domestic purchases. While we are in Level 3 we will observe the 2 meter NZ government rules when picking up your items. When picking up please knock on our door and step back behind the designated line. A sales person will deliver your items from a safe distance. We will be available between 10am - 6pm Tuesday to Friday. Please call at 09 218 6161 if you do not see a sales person in store when you arrive. Same day purchase and pick up is available.                    
  • Phone Orders: Please call 09 218 6161 between 10am - 6pm Tuesday to Friday to place an order over the phone. Your order will be processed by eftpos at the time you call. No cash payment is available at this time. Pick up times are between 10am - 6pm Tuesday to Friday. Same day purchase and pick up is available.

International:

  • Processing Time: Order verification, quality check and packaging. Please allow up 2 days to dispatch your order.
  • International Orders: We post via NZ Post. Please allow 7 - 10 working days for delivery. All orders are sent with a tracking number. Your tracking number will be sent to you via email. NZ Post Tracking Tool

Customs and Tariffs:  Customers will be responsible for any and all import taxes, tariffs and duties which may be levied by their Customs or Government or Other Authority upon any parcel received by Linda McCarthy Studio.

Return Policy

New Items 

If you are not 100% satisfied with your purchase, you can receive store credit or exchange the product for another one, be it similar or not. Item(s) must be in the same condition as when purchased and all tags must be attached. You can exchange or receive store credit for a product up to 30 days from the date you purchased it. 

Vintage Items 

Please choose your vintage items carefully as these are all non-returnable and/or non-exchangeable.  

Additional Vintage Information 

It is common to have some minor stains on vintage clothing. With this view we have tried our best to gently remove any stains from garments. Stains that have not lifted from the fabric successfully will be noted on the items tag and website listing. From time to time we must repair items to preserve its era. We use an invisible stitching technique in this process. If an item is beyond repair we will redesign in keeping to the original style as much as possible.